Your privacy is very important to us and we want to be as transparent as possible regarding how we use, store and share your information. We respect your right to privacy and will only process personal information you provide to us in accordance with Lei 67/98 de 26 de Outubro, the General Data Protection Regulation (GDPR) (EU) 2016/679, and other applicable privacy laws.
If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us.
The information we collect about you
We collect information about you when you provide it to us, and we automatically collect information about you when you use and browse through our website and engage with our platform (whether directly or via a third party).
(A) Information you provide:
Account information: We collect your personal information when you register with us. When you access and browse this website (including when you submit personal information to us through data entry fields on the website), we may collect such identification details as we require, including your name, date of birth, gender, postal address, phone number and e-mail address.
Help desk: If you choose to submit information to our support team, for example regarding a problem you are experiencing with the website, hardware or software, or if you speak to one of our representatives directly, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
Surveys & promotions: We may also collect other content that you submit to our website or through social media. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys or promotions.
(B) Information we collect from your engagement with our platform:
Your use of the platform: We track certain information about you when you visit and interact with our website and services. This information includes the features you use on the website, the links you click on, and the emails you open which we send through our customer relationship management software providers.
Connection information: We collect information about the type of device you are accessing the website on, such as a computer, phone, tablet, or other devices. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location. How much of this information we collect depends on the type and settings of the device you use to access the website.
How we use that information
If you are an individual in the European Economic Area, we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on how you use our platform and website. This means we collect and use your information only where: (1) we need it to perform our contract with you, including to provide support and to protect the security of the platform; (2) there is a legitimate interest for using it (which is not overridden by your data protection interests), such as for security purposes, research & development, marketing and promoting our offerings to you, and to protect our legal rights and interests; (3) you give us your consent to do so for a specific purpose; or (4) we need to process your data to comply with a legal obligation.
Where we are using your information because we or a third party have a legitimate interest to do so, you have the right to object to that use (though, in some cases, this may mean no longer using our platform).
We (or third party data processors acting on our behalf) may collect, store and use your personal information listed above for the below listed purposes:
How we store that information
We use data service providers to host the information we collect, and we use technical measures to secure your data. Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed to be secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymise your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
How we share that information
When you use the website and our platform, we share certain of your personal information (subject to applicable data protection laws) with certain third parties, for the purpose of being able to deliver our website and platform to you.
Your rights with respect to that information
You have the following rights:
If you are a resident of the European Economic Area and believe we maintain your personal information within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to the Comissão Nacional de Protecção de Dados. It has enforcement powers and can investigate compliance with data protection law in the Portugal.
Other important privacy matters
We do not and will not knowingly collect information from any unsupervised child under the age of 18. If you are under the age of 18, you will not be allowed to engage with any of our platforms.